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We are committed to responding to your needs as promptly as possible. Calls will be returned the same day, email and online support questions will be answered within 1 business day. You can contact our customer care team through our online form.
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Please visit our support page!
Monday-Friday: 8:30 a.m.-5:30 p.m. EST
For questions about Learning Without Tears products and orders Contact Customer Care.
For school or district purchases, contact sales at 888.952.4968 or Request a quote.
Online orders must be paid by Visa, MasterCard, or American Express. Purchase Orders accepted only via online form or scanned and emailed to emailorders@LWTears.com. PO can't be placed over the phone.
We use a variety of methods to ship our orders. We consider delivery time and order weight in choosing the most efficient carrier.
U.S. Shipping and Handling Rates
AK, HI, APO/FPO, and U.S. Territories Shipping and Handling Rates
15% of subtotal ($7.50 minimum)
Canada Shipping and Handling Rates
10% of subtotal ($14 minimum; includes customs, duties and brokerage fees)
International Shipping (excluding Canada)
15% of subtotal ($20.00 minimum)
Business days do not include weekends or holidays.
Customers can submit their request for expedited shipping and approval of the additional $10 fee one of the following ways:
International customers: Please note that we cannot guarantee an earlier delivery date with expedited processing due to the time needed for the shipped items to clear customs varies.
You are not able to submit an online order that will ship to multiple destinations. You may either enter a separate online order for each shipping address, or you may submit a purchase order online or email showing the items to ship to each address.
All online orders will show tax charges. If you are tax exempt, enter the tax exempt number in the online order comments with a note that states that you are tax exempt and are sending in your tax exempt certificate. Then, follow up by emailing your tax exempt certificate to email@example.com. Please be sure to note the online order's reference order ID so that we can locate your order. We will make sure that if we have the proper tax exempt information, we will not charge you tax.
Learning Without Tears® gladly accepts purchase orders from schools or businesses. Official purchase orders must be signed by an authorized representative and the form must be uploaded or emailed along with your order details to Learning Without Tears. We cannot accept purchase orders for online or phone orders.
If your school does not use purchase orders, you may submit your order along with a purchase authorization written on official school letterhead and signed by the principal or other authorized purchaser at your school. Please reference the shipping and billing address in the purchase authorization letter.
Learning Without Tears™ will accept returns within three months of the customer’s order date. All returned items must be in unused, saleable condition. Each return must include:
If you have further questions, please contact Customer Service at 888.983.8409 or Contact Customer Care.
Learning Without Tears will grant refunds on digital products within the first three months of the customer's order date for products that have not been activated. To start the refund process, please contact Customer Service at 888.983.8409 or Contact Customer Care.
You will receive a full refund for each item returned in unused, saleable condition. You should expect to receive your refund within four weeks of receipt of your return.
If you are returning products for an exchange, please keep in mind that the entire exchange process can take up to two weeks. It generally takes about 5-6 business days for the return to reach our warehouse, then another 5-6 business days for the new shipment to reach you. Exchanges will include shipping & handling expenses. If you are interested in an exchange, please contact Customer Service at 888.983.8409 or Contact Customer Care.
Where to Ship Your Return
If you are shipping items back, please ship your return order to:
121 N. Shirk Rd.
New Holland, PA 17557
277 Humberline Dr.
Toronto, ON M9W 0B6